Customer Care Center

Customer Care Center

E Komo Mai (Welcome!) to Blue Dolphin Technical Support.

E Komo Mai (Welcome!) to Blue Dolphin Technical Support.

Technical support is included with your web hosting account. Here you will find configuration info, a Frequently Asked Questions (FAQ) and a variety of step-by-step tutorials to assist in answering your questions. We welcome all of our hosting services.


Can't find your answer to your questions? Email our support team support[at]bluedolphinnetworks.com


Frequently Asked Questions

Frequently Asked Questions

Pre-sales Questions

Set Up Questions

Tutorials

Links



Pre-sales Questions


What is Hosting?

What kind of connection to the Internet does Blue Dolphin Networks have?

Who is Blue Dolphin Networks?

Can I host multiple websites?

What do I need to host a web site with Blue Dolphin Networks?

When can I update my web site?

Can I track how many people visit my site?

Do you offer referral logs?

Can I run adult / pornographic web sites?

Do I have to sign a contract?

Do you have a 30 day money back guarantee?

What Platform does Blue Dolphin Networking use?

Do we offer technical support 24 hours a day, 7 days a week?

Does Blue Dolphin Networks support Microsoft FrontPage?



Set Up / Configuration Questions


What is our namserver information?

How do I access my web site before my DNS settings propogate?

Where do I upload my web site?

What are all the files and directories I see when I begin a ftp session to my site?

How do I access my control panel?

How do I access my webmail?

What are my e-mail settings?

What are the server paths for scripts?



Pre-Sales Questions


What is Hosting?

In order to own a web site visible to everyone on the World Wide Web, you must rent or purchase a server which has a full-time connection to the Internet. Our servers are located in a climate controlled network center which has multiple Internet connections, a battery backup system and diesel generators on standby.


What kind of connection to the Internet does Blue Dolphin Networks have?

Our network is supported by 10 tier one backbone providers with at least 1Gbps or greater uplink including UUNET, Level3, AboveNet, InterNAP, Genuity and over 300 peering points and transit providers spanning three countries within North America and Europe. Should any connection fail, the other connections automatically take over.


Who is Blue Dolphin Networks?

We are a US corporation based in the State of Hawaii. We have a wide range of technical experts to support your business.


Can I host multiple websites?

Yes, users of the professional plan can host multiple websites. Each site will count towards your total bandwidth and hard drive space and each site will have it's own control panel.


What do I need to host a web site with Blue Dolphin Networks?

All you need is a web browser. If you are viewing this web site, you have all that you need.


When can I update my web site?

You can access your web site 24 hours a day, 7 days a week.


Can I track how many people visit my site?

Yes, we offer Awstats and Webalizer - two powerful site statistics programs which shows hourly, daily, and monthly charts of your site visitors.


Do you offer referral logs?

Yes, referral logs show you which domains are referring visitors to you site. These are helpful in determining which marketing plans are most successful.


Can I run adult / pornographic web sites?

No, we do not support pornographic sites.


Do I have to sign a contract?

No, you may host on a monthly basis.


Do you have a 30 day money back guarantee?

Yes.


What Platform does Blue Dolphin Networking use?

We use Linux.


Do we offer technical support?

Yes, we offer online support via e-mail to our help desk. Phone support is available during normal business hours.


Does Blue Dolphin Networks support Microsoft FrontPage?

Yes, you have the ability to install and uninstall FrontPage extensions from your control panel.



Set Up / Configuration Questions


What is our nameserver information?

Primary Server Name: ns1.bluedolphinnetworks.com

Secondary Server Name: ns2.bluedolphinnetworks.com


How do I access my web site before my DNS settings propagate?

You will receive a welcome e-mail containing the IP address and username assigned to your account. Use the IP address instead of your domain followed by /~username until the DNS settings have propagated throughout the World Wide Web (usually 24-48hours). For example: http://174.121.37.250/~username


Where do I upload my web site?

You need to upload files pertaining to your website to your "public_html" directory inside the root of your account. Files uploaded above your "public_html" directory, such as in the root of your account or in your "public_ftp" directory will not be available on your website. Note that the "www" folder is actually a link to the "public_html" directory.


What are all the files and directories I see when I begin a ftp session to my site?

Upon logging into your account you will be in the "root" directory of your web hosting account. You will see several miscellaneous files and directories which are important to the operation of your site and e-mail. Do not alter any of these files or directories except the contents of "public_html" and "public_ftp".


The "public_html" directory contains all files related to your web site. This is where you should upload all files related to your web site.


The "public_ftp" directory contains all files that you would like anonymous ftp users to have access. Anonymous File Transfer Protocol allows the public to log into your FTP directory with a common login (anonymous@yourdomain.com and any password (usually the person's e-mail address is used as the password).


How do I access my control panel?

http://www.yourdomain.com/cpanel


How do I access my webmail?

You can access it through your control panel or directly by entering: http://www.yourdomain.com/webmail/


What are my e-mail settings?

Username: your assigned username (see welcome letter)

Password: your assigned password (see welcome letter)

POP Server Address: mail.yourdomain.com

SMTP Server Address: mail.yourdomain.com

 

Entourage:

Incoming Server: mail.yourdomain.com
IMAP: Port 143
POP3: Port 110
Outgoing Server: mail.yourdomain.com
SMTP: Port 25
Authentication is required for IMAP, POP3, and SMTP.

 


What are the server paths for scripts?

PERL Search Path: /usr/bin/Perl

CGI-BIN Path: /home/[username]/public_html/cgi-bin

CGI-BIN URL: http://www.yourdomain.com/cgi-bin

Sendmail Path: /usr/sbin/sendmail

HTML Document Path: /home/[username]/public_html

HTML Document URL: http://www.yourdomain.com


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